1. How do I place an order?
There are two ways to place an order:
1. Call us at 314-315-2762 and personally place your order with Suzy. Hours are M-F, 9 AM – 6 PM Pacific Time.
2. Order directly online using our secure website shopping cart.

2. What is the minimum initial order?
There is no minimum order; all orders must be pre-paid by Visa, Mastercard or American Express. 

3. Will you help me customize an assortment of jewelry pieces for my wedding?
Certainly! Our designer, Suzy is always willing to assist and guide you in your selection of pieces that would be most appropriate for your wedding day. She may be reached by phone at 314-315-2762 or by e-mail at sales@haleyhill.com.

4. What if you don't have the correct color pearls or crystals for my wedding, may I customize the colors?
While we offer a large selection of color strands, we may not have your exact color.  In that case, you may buy pearls or crystals on your own and send them to us.  We can make your custom strands to match your wedding colors.  There is a surcharge of $10 extra per piece. We can suggest several sources for these items. For custom orders, call Suzy at 314-315-2762 or by e-mail at sales@haleyhill.com.

5. How soon are orders shipped?
Most orders ship within 4-5 business days.

6. How are orders shipped?
Orders are shipped UPS Ground from NV. FedEx Air can be requested for expedited shipping.

7. What is your return policy?
Any merchandise purchased at retail pricing may be exchanged for a credit to be applied toward other merchandise selected. 

PRODUCT INFORMATION

8. From what metal are the centerpieces made?
Our shoe buckle-inspired centerpieces are made of 98% zinc alloy and 2% silver. None of our jewelry contains lead.

9 What type of crystals are used in your jewelry?
We use Genuine Swarovski crystals which give each Haley Hill piece its beautiful sparkle.

10. What components make up the beaded strands?
The beaded strands include semi-precious stones, Austrian crystals, vintage and Czech glass beads, freshwater pearls, and sterling silver findings. Each beaded strand in hand-strung in the U.S. ensuring meticulous craftsmanship and quality.

11. What kind of metal are the chain strands?
The Belcher Rollo chain is rhodium-plated and will not tarnish.

12. How are your items packaged?
Each Haley Hill bracelet, choker, and necklace comes with a size-appropriate, black velvet drawstring pouch as well as a keepsake tag, signed by the designer, which tells the Haley Hill Story.

13. Are your items mass-produced?
Proudly, no. Each individual Haley Hill piece is assembled by hand in the U.S., making our jewelry one-of-a-kind creations.