ORDER INFORMATION

1. How is Haley Hill jewelry sold?
There are two ways of purchasing Haley Hill jewelry.
1. You may personally mix and match pieces that suit the style of your store, building your order by selecting your choice of items.
2. Purchase one of our pre-selected collections, which are assortments of items from all categories (bracelets, chokers, necklaces, and earrings) and offer a nice variety of popular pieces.

2. Will you help me customize an assortment of jewelry pieces for my store?
Certainly! Our designer, Suzy is always willing to assist and guide you in your selection of pieces that would be most appropriate for your store and your customers. She may be reached by phone at 314-315-2762 or by e-mail at sales@haleyhill.com.

3. What is the minimum initial order?
Minimum initial order is $250.00; must be pre-paid by Visa or Mastercard. Net 30 terms for reorders may be established by completing a credit application.

4. What extras come with an initial order to help me promote sales?
We want to help you promote the Haley Hill line of jewelry to your customers. Included with your initial order are:
- One black velvet bracelet display which attractively presents your selected pieces
- The Haley Hill story showcased in an acrylic frame display
- Black velvet drawstring pouches for bracelets, chokers and necklaces
- A “Press Packet” of articles and publication listings in which our jewelry has been featured (upon request)

5. What is the minimum reorder?
The minimum reorder amount is $125.00 (excluding shipping.)

6. How do I establish a wholesale account with your company?
You must have a Federal or State ID# and either a storefront or an established record of wholesale experience.

7. How do I place an order?
There are two ways to place an order:
1. Call us at 314-315-2762 and personally place your order with Suzy. Hours are M-F, 9 AM – 6 PM Pacific Time.
2. Establish a wholesale account on-line: www.haleyhill.com/order.html.

8. How soon are orders shipped?
Most orders ship within 7-10 business days.

9. How are orders shipped?
Orders are shipped UPS Ground from NV. FedEx Air can be requested for expedited shipping.

10. What is your return policy?
Any merchandise purchased at wholesale pricing may be exchanged for a credit to be applied toward other merchandise selected. See “Wholesale Guarantee” link for details.

PRODUCT INFORMATION

11. From what metal are the centerpieces made?
Our shoe buckle-inspired centerpieces are made of 98% zinc alloy and 2% silver. None of our jewelry contains lead.

12. What type of crystals are used in your jewelry?
We use Genuine Swarovski crystals which give each Haley Hill piece its beautiful sparkle.

13. What components make up the beaded strands?
The beaded strands include semi-precious stones, Austrian crystals, vintage and Czech glass beads, freshwater pearls, and sterling silver findings. Each beaded strand in hand-strung in the U.S. ensuring meticulous craftsmanship and quality.

14. What kind of metal are the chain strands?
The Belcher Rollo chain is rhodium-plated and will not tarnish.

15. Do your items come boxed?
Rather than boxed, each Haley Hill bracelet, choker, and necklace comes with a size-appropriate, black velvet drawstring pouch as well as a keepsake tag, signed by the designer, which tells the Haley Hill story.

16. Are your items mass-produced?
Proudly, no. Each individual Haley Hill piece is assembled by hand in the U.S., making our jewelry one-of-a-kind creations.

17. Do you offer a product guarantee?
We guarantee our jewelry under normal wear for 30 days after a consumer purchase. We will repair any defective jewelry at no charge for labor and/or materials. Shipping Charge: $5.00.
Any merchandise damaged due to improper care or negligence may be sent back by wholesale customers only for repair. Charge: $15.00 (includes shipping back to customer or store). Some restrictions apply.
Please allow up to 3-4 weeks for repairs.